FAQ2024-07-17T18:21:16-07:00

WHAT CAN WE HELP YOU FIND?

You can browse the topics below to find what you are looking for.

General FAQs

What are your hours of operation?2024-05-30T11:00:43-07:00

Ground Force is open 8:00 am – 5:00 pm, Monday – Friday (PST). For after-hours support contact us at ppsr@gfworldwide.com.

Who do I contact to get a copy of an invoice?2024-06-12T15:38:48-07:00

Call 208-664-9291 or email AR@gfworldwide.com with your Sales Order, Purchase Order, or Account Number for a copy of your invoice. 

Who can I contact for a verification of employment?2024-06-12T15:38:29-07:00

Call us at 208-664-9291 or email AP@gfworldwide.com.

What countries do you sell your equipment to?2024-05-30T10:58:37-07:00

We sell and service our Ground Force equipment to over 70 countries, contact your Regional Sales Manager or find our Global Dealer Network online.

How do I become part of the Ground Force Team?2024-05-30T10:57:31-07:00

All our open Career Opportunities are located online at gfworldwide.com/careers.

Who can I speak to about purchasing equipment?2024-05-30T10:44:54-07:00

Find all our Regional Sales Managers and the territories they cover online or contact us at 208-664-9291 or solutions@gfworldwide.com

Parts Orders

What is your parts return policy?2024-05-30T11:18:48-07:00

Contact our Parts Sales Department at 208-664-9291 or partsales@gfworldwide.com for more information.

How do I order parts for my equipment?2024-06-05T17:52:57-07:00

Locate your Ground Force serial number and contact our Parts Sales Department at 208-664-9291 or email partsales@gfworldwide.com with your request.

Technical Information

How do I find my Ground Force Serial Number?2024-07-11T21:32:18-07:00
What are anodes and do I need them?2024-07-11T21:32:58-07:00

Download the Anodes Guide.

How do I startup or adjust my product pumps?2024-07-11T21:33:12-07:00
Who do I contact with troubleshooting issues with my Ground Force equipment?2024-05-30T11:23:13-07:00

Contact our Technical Communicator at 208-262-4731 or service@gfworldwide.com.

How can I get dimensions and weights for my Ground Force equipment?2024-05-30T11:20:30-07:00

Contact our Service Manager at 208-664-9291 or service@gfworldwide.com.

How do I get a copy of my Ground Force Parts & Maintenance Manual?2024-05-30T11:19:52-07:00

Locate your Ground Force Serial number, then contact our Service Department at service@gfworldwide.com or call 208-664-9291.

Warranty

How do I file a warranty claim?2024-11-25T12:18:28-08:00

Complete our warranty claim form online or contact our Service Manager at 208-664-9291 or service@gfworldwide.com.

What is the standard Ground Force Warranty period?2024-05-30T11:32:13-07:00

Find all of our Warranty Policies online or contact our Service Manager at 208-664-9291 or service@gfworldwide.com for additional questions. 

Do you still have more questions? Contact us today, we are happy to assist you.

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